HoebridgeGolf Centre and its owner, BGL (Burhill Group Limited), were recognised with prestigious accolades at the 2022 Member Experience Awards.
Woking’s Hoebridge Golf Centre was named as the Most Improved Golf Club of the Year, owing to the commitment the club has shown to continually improving its member offering, and the Surrey-based BGL Group were proud winners of the hotly contested Golf Operator of the Year Award.
The awards celebrate and reward health and fitness clubs, leisure centres, gyms, and golf clubs across the globe for their delivery of excellent member experiences, as measured by Net Promoter Score. Commonly referred to as NPS, the globally recognised system measures customer loyalty and satisfaction and is used within a vast array of industries.
Commenting on the award, General Manager of Hoebridge Golf Centre, Sarah Blunden, said: “We couldn’t be prouder to receive this fantastic industry award. Our team work hard every day to ensure that we are constantly delivering the best experience to our members and guests, and this accolade reflects that.”
Colin Mayes, CEO of BGL, added: “We are constantly striving to improve the offering at our golf sites around the country by making continuous investments in all areas of the businesses. Our General Managers also do a fantastic job of implementing bespoke strategies at their venues and leading their teams in a way that is conducive to ever-improving member satisfaction.”
Sarah Blunden continued: “Our Courses Manager, Barry Gardner, and his team have worked tirelessly to ensure that all three of our courses are presented beautifully throughout the year. We’re always looking for ways to improve conditions and standards both across the golf courses and in the clubhouse.
“We’ve put a lot of focus on communication, with regular newsletters to members offering key updates on what’s going on. We also listen to our members to find out what is truly important to them. This culture of listening and understanding what our members view as important, is crucial to us continuing our development.
“The whole team work hard for each other and for our guests, and we hope that this fun and caring atmosphere makes everybody feel welcome at Hoebridge,” she added.
Hoebridge Golf Centre can be found at Old Woking Road, Old Woking, Surrey, GU22 8JH. For more information on Hoebridge Golf Centre, visit www.hoebridgegc.co.uk or call 01483 722611.
For more information on the Burhill Group Limited, visit www.bglcompany.co.uk
To find out more about the Member Experience Awards, visit www.memberexperienceawards.com